Offline Request of PSA Copy of Certificates of Live Birth (COLB), Certificate of Marriage (COM), Certificate of Death (COD), Certificate of No Death (CENODEATH), Certificate of Fetal Death (COFD) and Certificate of No Marriage (CENOMAR)/Advisory on Marriages Thru Batch Request Entry System (BREQS)

Proceed to Visitor's Log Book Registration Window, presents Valid ID and Authorization Letter/SPA, if applicable;

Agency Action

1. Information personnel inquires the specific transaction of the applicant;

   Fee: None · Processing Time: 5 minutes · Administrative Aide VI or Administrative Aide I

Fill-out Request/Application Form;

Agency Action

1. 1.If the requesting party is the document owner, verifies the Valid ID presented;

   Fee: Not specified in the Citizen's Charter · Processing Time: Varying on client's filling-out of request form

2. 2.If the requesting party is an authorized representative, verifies the relationship of the requesting party to the document owner and the authenticity and correctness of the authorization letter/SPA by the authorizing person;

   Fee: Not specified in the Citizen's Charter · Processing Time: Varying on client's filling-out of request form

3. 3.Instructs the client to fill-out Request/Application Form;

   Fee: Not specified in the Citizen's Charter · Processing Time: Varying on client's filling-out of request form

4. 4.Information personnel verifies the completeness and accuracy of the information supplied by the client in the Request/Application form;

   Fee: Not specified in the Citizen's Charter · Processing Time: Varying on client's filling-out of request form

5. 5.If found complete, issue the order of payment

   Fee: Not specified in the Citizen's Charter · Processing Time: Varying on client's filling-out of request form

Personal Information System (PIS) Verification: without PIS, proceed to Management Information System Section; with PIS, proceed to City Treasurer's Office for payment of applicable fees

Agency Action

1. City Treasurer's Office collects Service Fee and ICT Fee

   Fee: Service Fee - PHP 100.00 per document request; ICT Fee - PHP 25.00 per official receipt · Processing Time: Not specified in the Citizen's Charter · City Treasurer's Office

Proceed to Visitor's Log Book Registration Window and present Official Receipt;

Agency Action

1. Information personnel receives receipt; assist client to sign the log book;

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter

Log personal information and purpose on the Client Log-book for Contact Trace; Get queuing number and Citizens Charter (ARTA) Monitoring Form; Wait for notification

Agency Action

1. Provides queuing number and Citizens Charter ARTA Monitoring Form; informs client to submit Request/Application form, queuing number and ARTA Monitoring Form at Window 6

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter

Submit queuing number, Citizens Charter ARTA Monitoring Form, Request/Application form, valid ID and all necessary documents and requirements; sign log book

Agency Action

1. Receive official receipt, queuing number, (ARTA) Monitoring Form, Request/Application form and other necessary requirements; assist client to sign the log book;

   Fee: None · Processing Time: 15 minutes (varying on the number of requesting clients) · Administrative Aide I or Administrative Aide I

Present Official Receipt and pay applicable fees for PSA copy of civil registry document requested;

Agency Action

1. Re-verifies Valid ID presented and the completeness and accuracy of the information supplied by the client in the Request/Application form;

   Fee: Payment to PSA PSO: PHP 155.00 per copy of the following: Certificate of Live Birth (COLB), Certificate of Marriage (COM), Certificate of Death (COD)/Fetal Death (COFD), Certificate of No Death Record (CENODEATH) and annotated or endorsed documents issued previously by PSA · Processing Time: Not specified in the Citizen's Charter · Administrative Aide I or Administrative Aide I

Receive BREQS Acknowledgement Slip and return after 15 working days upon request; Answers Harmonized Client Satisfaction Measurement and feedback Form (optional)

Agency Action

1. 1.If found complete and authentic, collects payment for request of civil registry document in PSA copy;

   Fee: PHP 210.00 per copy of the following: Certificate of No Marriage (CENOMAR)/Advisory on Marriages (ADMAR). Note: Payment collected by the CCRO will be deposited under the Account Name of PSA Clearing Account at LandBank-Alaminos City Branch as per MOA between LGU-Alaminos City and PSA · Processing Time: 15 working days · Administrative Aide I or Administrative Aide I

2. 2.Upon receipt of payment, issue BREQS Acknowledgment Slip and instruct the client to return after 15 working days for the release.

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter · Administrative Aide I or Administrative Aide I

No action required from the client at this step.

Agency Action

1. 1.Encode all client request details into the BREQS offline application software including applicant information and type of certificate collectively in batches; system generates entire batch of requests and assign batch number and request reference number;

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter

2. 2.Prepare deposit slip of the collected fees to be deposited at LandBank - Alaminos City Branch;

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter

Wait for notification from PSA CRS Outlet for the release of the requested CRDs.

Agency Action

1. No action required from the agency at this step.

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter

After 15 working days, Proceed to Visitor's Log Book Registration Window and log personal information and purpose on the Client Log-book for Contact Trace at Window 1, presents Valid ID and BREQS Acknowledgment Slip; Get queuing number and Citizens Charter (ARTA) Monitoring Form

Agency Action

1. 1.Information personnel inquires the specific transaction of the applicant, give queuing number and assist client to sign the log book;

   Fee: None · Processing Time: 5 minutes (varying on the number of requesting clients) · Administrative Aide VI or Administrative Aide I

2. 2.Issue queuing number and Citizens Charter (ARTA) Monitoring Form;

   Fee: None · Processing Time: 5 minutes (varying on the number of requesting clients) · Administrative Aide VI or Administrative Aide I

3. 3.Inform client to submit queuing number, Citizens Charter (ARTA) Monitoring Form and BREQS Acknowledgment Slip at Window 6;

   Fee: None · Processing Time: 5 minutes (varying on the number of requesting clients) · Administrative Aide VI or Administrative Aide I

Present queuing number, Citizens Charter (ARTA) Monitoring Form, BREQS Acknowledgement Slip and Valid ID; Receive the requested civil registry document and sign BREQS Acknowledgement Slip;

Agency Action

1. 1.Receive queuing number, (ARTA) Monitoring Form and BREQS Acknowledgement Slip, verifies Valid ID;

   Fee: None · Processing Time: 10 minutes · Administrative Aide I or Administrative Aide I

2. 2.Issue the requested civil registry document; assist client in signing the BREQS Acknowledgement Slip and log book;

   Fee: None · Processing Time: 10 minutes · Administrative Aide I or Administrative Aide I

Log out and sign the client log book; Answer Harmonized Client Satisfaction Measurement and Client Feedback Survey Form (optional)

Agency Action

1. No action required from the agency at this step.

   Fee: Not specified in the Citizen's Charter · Processing Time: Not specified in the Citizen's Charter