Request for Assistance

Classification: SimpleTotal Processing Time: 20 minutes minimum excluding variable timeTotal Fees: None

Processing of requests for assistance submitted to the City Vice Mayor's Office, including endorsement to the appropriate office when the request falls outside the Vice Mayor's purview.

Who May Avail

The General Public

Requirements

Requirements	Where to Secure
Request for Assistance form	City Vice Mayor's Office
Request letter	Requesting Party

Step-by-Step Process

Fill up Request for Assistance form (with or without request letter)
Agency Action
1. Receive and log request in logbook
  Fee: None · Processing Time: 5 minutes · Admin. Asst II
No action required from the client at this step.
Agency Action
1. 1.Review request
  Fee: None · Processing Time: variable · Admin. Aide I
2. 2.Route/delegate action
  Fee: None · Processing Time: 5 minutes · Roderick A. Campos, Admin. Aide I
3. 3.Prepare requested item and/or endorsement letter to concerned agency
  Fee: None · Processing Time: variable · Roderick A. Campos, AA I, John Paul Pasagoy, AA I, Avelina Uy, AA III
4. 4.Feedback on action taken
  Fee: None · Processing Time: 5 minutes · Dulcie T. Padillo, Admin. Asst II, Jhay-arr Estigoy, AAI
If within the purview of the Vice Mayor
Receive requested item or endorsement letter
Agency Action
1. Release requested assistance
  Fee: None · Processing Time: variable · Dulcie T. Padillo, Admin. Asst II, John Paul Pasagoy, AA I, Roderick Campos, AA I, Avelina Uy, AA III
If outside the purview of the Vice Mayor
Receive requested item or endorsement letter
Agency Action
1. Release endorsement letter to concerned agency/office
  Fee: None · Processing Time: 5 minutes · Avelina Uy, AA III, Aura Jyny Villena, EA III

Offices Concerned

City Vice Mayor's Office