Constituent Services
Requests for a meeting with city officials, assistance and complaint handling, free legal advice, city planning data, and HR documents for former employees.
Handling of Clients for Courtesy Call
Handling of clients who wish to pay a courtesy visit to the City Administrator for official business.
Simple8 minutesView details →Issuance of Service Record, Certificate of Employment and Certificate of Leave Credits to Former Employee
Issuance of a Service Record, Certificate of Employment, or Certificate of Leave Credits to former employees upon request. A Php 105.00 processing fee applies to Certificate of Employment and Certificate of Leave Credits requests only; a Service Record is issued free of charge.
Simple15 minutesView details →Management of Client Complaints
Receiving, assessing, and endorsing verbal or written complaints filed against employees, services, or other city matters to the appropriate office.
Highly Technical19 minutesView details →Request for Appointment
Scheduling and facilitating an appointment or meeting with the City Vice Mayor for constituents submitting a request by phone, email, or walk-in.
Simple7 minutes minimum excluding variable timeView details →Request for Assistance
Processing of requests for assistance submitted to the City Vice Mayor's Office, including endorsement to the appropriate office when the request falls outside the Vice Mayor's purview.
Simple20 minutes minimum excluding variable timeView details →Request for Free Legal Advice
Provision of free legal advice, opinion, and inquiry assistance to constituents on legal matters referred to the City Legal Office.
Highly Technical1 hour and 10 minutes (depending on the complexity of the problem)View details →Request for Preparation of Legal Documents
Preparation of affidavits, memoranda, or contracts for external clients requesting legal document assistance from the City Legal Office.
Highly Technical4 hours and 10 minutesView details →Requesting Data and Other Information about the City
Provision of socio-economic data, development plans, maps, land use, and other city information to the general public upon request.
Simplewithin 2 working daysView details →