Constituent Services

Requesting Data and Other Information about the City

Classification: SimpleTotal Processing Time: within 2 working daysTotal Fees: None

Provision of socio-economic data, development plans, maps, land use, and other city information to the general public upon request.

Who May Avail

General Public

Requirements

RequirementsWhere to Secure
Duly accomplished Service Request Form (CPDO-IM-F04)City Planning and Development Office (CPDO)
Approved Letter RequestRequesting Client
Data Protection Officer Clearance (For Demographic Data and Sensitive Information); if applicableCity Legal Office

Step-by-Step Process

  1. The client obtains a copy of their approved request letter containing the details of their request from the Archives Office

    Agency Action

    1. Receive the approved request letter and duly accomplished Service Request form

      Fee: None · Processing Time: 5 minutes · Administrative Aide I, Administrative Assistant I, Administrative Assistant VI, Planning Officer I, Planning Officer II, Project Evaluation Officer II, Economist IV, Planning Officer IV, City Government Assistant Department Head

  2. No action required from the client at this step.

    Agency Action

    1. 1.Staff in charge refers the approved letter and service request form of the client to the City Planning and Development Coordinator (CPDC)

      Fee: None · Processing Time: 2 minutes · Administrative Aide I, Administrative Assistant I, Administrative Assistant VI, Planning Officer I, Planning Officer II, Project Evaluation Officer II, Economist IV, Planning Officer IV, City Government Assistant Department Head

    2. 2.The CPDC assesses the request and, if available, coordinates with the concerned staff to provide data, documents, or maps

      Fee: None · Processing Time: 15 minutes · City Planning and Development Coordinator, City Government Assistant Department Head

  3. Core Areas - Financial Administration and Sustainability

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · City Government Assistant Department Head

  4. Core Areas - Disaster Preparedness

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Administrative Assistant VI

  5. Core Areas - Social Protection and Sensitivity

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Project Evaluation Officer II

  6. Core Areas - Health Compliance and Responsiveness

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Administrative Assistant VI

  7. Core Areas - Sustainable Education

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · City Government Assistant Department Head

  8. Core Areas - Business Friendliness and Competitiveness

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Economist IV

  9. Core Areas - Safety, Peace and Order

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Project Evaluation Officer II

  10. Core Areas - Environmental Management

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Planning Officer IV

  11. Core Areas - Tourism, Heritage Development, Culture and the Arts

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Administrative Aide I

  12. Core Areas - Youth Development

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Planning Officer IV

  13. Development Sectors - Social Sector

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · City Government Assistant Department Head

  14. Development Sectors - Environment

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Planning Officer IV

  15. Development Sectors - Economic Sector

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Project Evaluation Officer II

  16. Development Sectors - Infrastructure Sector

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Economist IV

  17. Development Sectors - Institutional Sector

    No action required from the client at this step.

    Agency Action

    1. Provide the requested data, documents, or maps

      Fee: None · Processing Time: 8 hours · Administrative Aide I, Planning Officer II

  18. Development Sectors - Maps: Simple Maps

    No action required from the client at this step.

    Agency Action

    1. Provide the requested map

      Fee: None · Processing Time: 1 hour per map · Economist IV, Administrative Assistant I, Planning Officer I

  19. Development Sectors - Maps: Complex Maps

    No action required from the client at this step.

    Agency Action

    1. Provide the requested map

      Fee: None · Processing Time: 8 hours per map · Economist IV

  20. Development Sectors - Demographic Data and Sensitive Information

    No action required from the client at this step.

    Agency Action

    1. 1.Provide the requested data

      Fee: None · Processing Time: 4 hours · Administrative Assistant VI, Administrative Aide I

    2. 2.The staff in charge logs the released data, documents, or maps in the log sheet. The client shall sign the log sheet upon receiving the data, document, or map

      Fee: None · Processing Time: 2 minutes · Administrative Aide I, Administrative Assistant I, Administrative Assistant VI, Planning Officer I, Planning Officer II, Project Evaluation Officer II, Economist IV, Planning Officer IV, City Government Assistant Department Head

  21. The Client receives the requested data and accomplishes the Harmonized Client Satisfaction Survey Form

    Agency Action

    1. The staff in charge provides the client with the Harmonized Client Satisfaction Survey Form

      Fee: None · Processing Time: 3 minutes · Administrative Aide I, Administrative Assistant I, Administrative Assistant VI, Planning Officer I, Planning Officer II, Project Evaluation Officer II, Economist IV, Planning Officer IV, City Government Assistant Department Head

  22. No action required from the client at this step.

    Agency Action

    1. The staff in charge collects the Harmonized Client Satisfaction Survey Form for filing

      Fee: None · Processing Time: 2 minutes · Administrative Aide I, Administrative Assistant I, Administrative Assistant VI, Planning Officer I, Planning Officer II, Project Evaluation Officer II, Economist IV, Planning Officer IV, City Government Assistant Department Head

Offices Concerned

City Planning and Development Office